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Changing the Face of Couponing May 28, 2009

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Recently, digital coupons have seen a great increase in usage. Online coupon distribution grew faster than any other medium in 2008 – up more than 80%. Last year, 2.6 billion coupons were used in the U.S. How is that for a boost? The increase is a result of a few factors.

The economy. Families that have been bit by the recession are looking to digital coupons to save money. According to the RedPlum Customer Survey, 67% of consumers are more likely to use coupons in a recession. Since 88% of digital coupon users use coupons to save money on products they usually buy, brands have a great advantage when using digital coupons.

The consumer. The age of consumers using digital coupons is a younger audience than FSI coupon clippers. The 2008 Printable Coupon Consumer Pulse Survey found that 47% of online coupon users are between 22 and 44 years old, compared to FSI clippers, who are 60% more likely to be over 60 years old. Brands have the opportunity to encourage brand loyalty at an early stage in life; ensuring consumers will continue to use their products.

It seems that digital coupons are the way to go!

Another Leading Business Publication Joins the Pack March 2, 2009

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BusinessWeek magazine recently ran an article on the importance of changing the misconception about online advertising. The reporter, Jeffrey F. Rayport, says, “For online advertising, that means relying less on the number of times the page containing the ad is viewed, and more on the ad’s ability to elicit a response, or action, from the person viewing it.” Performance-based media is his solution.

Want the full story? Click here.

The Wall Street Journal Agrees! February 12, 2009

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Recently, the Wall Street Journal published an article on the increase in “perfomance-driven advertising.” The article notes that brands who purchase online advertisements on a performance basis and customize their messages to the specific needs of their target consumer, typically receive a greater return on investment.

Overstock and Chrysler have joined the ranks. Will you?

Read the full article here.

Get to the (relevant) point! January 27, 2009

Posted by joshgreenberg in Uncategorized.
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How often do we receive that wearisome phone call from an acquaintance or friend that you haven’t spoken to in a while? You know…the ones that seem to drone on and on and have absolutely no relevance to what’s happening with you? Sure, we’ll take that phone call and we may even feign interest, but are we really listening?

This relationship can resemble a brand messaging process. While the consumer has already given permission to the brand through a messaging opt-in, that doesn’t necessarily mean the consumer is listening or even cares.

All marketers understand the importance of a CRM program and communicating with potential customers, but what if your message doesn’t connect? Opt-out rates spike, your brand can receive a negative perception and you can even be thrown into the junk mail file.

So how do we make meaningful connections? We treat email relationships like the evolution of a personal relationship. First, there is the introduction or acquisition of the consumer. This enables consumers to begin a relationship with the brand. Proper messaging, data capture and permission to message should all be offered here. Consider this the first date.

Hopefully your value proposition was worthy and the other party is still interested after your “date” and will begin the dating process. Here, we need to understand and familiarize ourselves with the consumer. It’s time to build credibility and trust. Get to know what the consumer is interested in. Where are they clicking through on your site? What videos or content are they paying the most attention to? What can we tell about their behavior?

Ultimately, you should tailor your messaging around this and this will hopefully lead you to a marriage betwen the brand and the consumer. These newfound loyal brand advocates need ongoing relevant communication that speaks to their interests. It’s important to get feedback from these users through surveys. What do they like? What changes would they like to see? Inspire these users so that they ultimately take that inspiration and spread the love.

Surveys to Nowhere January 5, 2009

Posted by patrogge in Uncategorized.
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Over past three months, several of my favorite online retailers have surveyed me on my preferences for content of interest, products/brands preferences and frequency of content. Equally important, they asked specifically what product categories I’m not interested in. My hope was that I’d receive more relevant content and timely emails on the items or categories I’m interested in purchasing. I assumed it would take a couple of weeks to process and integrate my profile preferences. Wrong! Despite my stated request for weekly emails, two of the retailers are now hitting twice a week and one large high-end retailer moved to daily emails. The later retailer received my unsubscribe request almost immediately, at least that worked. To my disappointment the other two retailers continue to send the same broad content despite my detailed response to their survey. This isn’t brain surgery; just don’t ask if you’re not going to listen.

User-Generated Engagement December 18, 2008

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Web 2.0 and email marketing working hand and hand? We surely think so.

 

Recently, Marketing Sherpa highlighted the work of Zappos.com, which created a 100 percent UGC-driven newsletter that keeps their best shoe buyers engaged with the online retailer at little cost.

 

What makes this such a great online marketing strategy?

 

It allows for your most engaged customers to build a more personal relationship with your brand, while also directly engaging and influencing the purchases of others. In short, this is a highly cost effective approach to relationship marketing combined with all the advantages of WOM. An additional advantage not covered in the article is how this email strategy also creates a perpetual customer research source. By analyzing and tracking the continual flow of UGC you can gain invaluable insights for customer targeting and future marketing optimization. Deciding to offer this new type of customer driven email could be one of your biggest ROI opportunities in 09 and beyond.

 

Read the full article here.

If nothing else, innovate November 20, 2008

Posted by joshgreenberg in Uncategorized.
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As history has shown, when the economy slows down, media spending slows with it. With the recent economic downturn, it’s never been more apparent that we need to innovate and generate new ideas creating greater ROI.

We’ve seen the frustration shareholders at Yahoo! have displayed as Google seemed to establish the mode for search innovation for years to come with their CPC advertising model. Maybe this is most likely why former CEO Jerry Yang recently stepped down in order to allow a new, more avant-garde think-tank to step in.

This reminds me of a story about an iron manufacturer in the 1950s. Early household irons weighed anywhere between five to seven pounds, and this company developed a model that weighed a much lighter one pound. They hired a professional body builder to stand in the department store windows filled with iron and act like he was strenuously lifting the heavier competitor irons. Crowds gathered to watch and product signs stated the message, “You don’t have to be a body builder in order to use our irons?” Product sales soared.

I’m not advocating appointing someone like Hulk Hogan to star in your banners or rich media, but this story taught me how important it is to try something out of the ordinary. Stating brand value in tough times can only take a product so far. Focusing on a unique, grabbing message and thinking outside the proverbial box will ultimately set your brand apart from the clutter.

Every dollar counts and it is now more important than ever to spend it wisely, yet distinctively.

The Kick-off November 20, 2008

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Welcome to the new Response Media blog, Metrology! We are truly excited to host this single venue for the collective thoughts of our employees to rant, rave and encourage dialogue specific to online media and marketing. Throughout, we’ll discuss online marketing trends and performance-based media, including best practices to create an effective online media campaign.

Please join in the discussion, as we welcome your comments and participation.